The Hackett Group has identified 10 key characteristics that enable Digital World Class™ global business services (GBS) organizations to deliver greater business value at higher levels of operational productivity.
In this 45-minute session, we will:
• Discuss 10 characteristics of the Digital World Class GBS organization
• Learn what Digital World Class GBS organizations do better
• Define strategies and operating models of all Digital World Class GBS organizations, and objectives for developing them
• Look at how to improve customer experiences and simultaneously provide step-change improvements in operating cost, productivity, and quality
• Explore how Digital World Class organizations train and develop a workforce to deliver digital transformation
Vin Kumar, Principal, Digital Enablement and GBS Advisory Practice Leader, The Hackett Group