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10 Characteristics of Digital World Class™ GBS Organizations
The Hackett Group has identified 10 key characteristics that enable Digital World Class™ global business services (GBS) organizations to deliver greater business value at higher levels of operational productivity.

In this 45-minute session, we will:

• Discuss 10 characteristics of the Digital World Class GBS organization
• Learn what Digital World Class GBS organizations do better
• Define strategies and operating models of all Digital World Class GBS organizations, and objectives for developing them
• Look at how to improve customer experiences and simultaneously provide step-change improvements in operating cost, productivity, and quality
• Explore how Digital World Class organizations train and develop a workforce to deliver digital transformation

Featured Speaker:
Vin Kumar, Principal, Digital Enablement and GBS Advisory Practice Leader, The Hackett Group

Oct 4, 2022 03:00 PM in London

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